Refund & Cancellation Policy

Last updated: 26 September 2026

RadEnhance plans are digital credits for using an online service. They are activated immediately after a successful payment (see our Delivery Policy).

1. Plans are non-refundable once activated

Once a plan is activated, the payment is non-refundable, including for unused or expired credits, dissatisfaction with results, or a purchase made by mistake. Please check the plan details on the Plans page before paying.

2. When we will refund

We will refund the amount paid in full if:

• You were charged more than once for the same purchase — we refund every duplicate charge; or
• You were charged but your plan was not activated, and we cannot activate it for you after you contact us; or
• a refund is otherwise required by applicable law.

In the first two cases the error was ours, so we refund everything you were charged for that payment, including any payment gateway convenience fee.

3. Images that fail to process

If an image fails to process because of a fault on our side, tell us (via Account → Report an issue or email) and we will restore the credit used. This is a credit restoration, not a cash refund.

4. How to request a refund

Email dzealai@gmail.com within 30 days of the payment with your registered email, the payment date and amount, and (if available) the invoice number from Account → Billing history. Approved refunds are initiated within 7 business days to the original payment method. Your bank or card provider may take a further few business days to show the credit.

5. Cancellation

• Plans are one-time purchases and do not renew automatically, so there is nothing to cancel — a plan simply ends on its expiry date.
• A purchase cannot be cancelled after the plan has been activated.
• If you delete your account, remaining credits are forfeited and not refunded.

5a. If the service closes

If we discontinue RadEnhance, we give at least 30 days' notice and keep the service running until every plan bought before the notice has ended, so no paid days are lost. If the service has to end earlier than a plan you paid for, we refund the unused part pro rata, for each paid day after the final day of operation. See the Terms & Conditions, section 14a.

6. Coupons and free plans

Plans activated with a 100% coupon, and the free daily credit, involve no payment and so have nothing to refund.

7. Convenience fees, currency and bank charges

• Prices are in Indian rupees for customers billed in India and in US dollars elsewhere, and include applicable GST.
• Our payment gateway (Razorpay) may add a convenience fee. If it does, it is shown at checkout before you pay, is payable by you, and is not part of the plan price. It is not refundable, except as described in section 2 (errors on our side).
• Any currency conversion or other charges applied by your bank or card provider are outside our control and are not refundable by us.

This policy forms part of our Terms & Conditions. Questions: Contact us.