Privacy Policy

Last updated: 3 October 2026

1. What we collect

When you use RadEnhance, we collect:

• Account information: username, email address, and a securely hashed password.
• Uploaded images: the X-ray images you upload, and the processed (enhanced) versions we generate from them.
• Usage data: upload timestamps, credit balances, and purchase records (plan type, amount, date) where applicable.
• Precise location: only if you explicitly click "Apply location discount" on the Plans page, triggering your browser's own location permission prompt. We use this transiently to determine your country for discount eligibility -- we do not store your raw location data.
• Beta invitations: if you join through a beta invite link, we record which link you used and when you registered and accepted the beta notice. Invite links are shared by us directly (for example, on WhatsApp); we do not collect or store the contact details of people who are sent a link but don't register.
• Access records: we log which of your own images were viewed or downloaded and when, for security and audit purposes.
• Messages you send us through the Contact form: your name, email, the reason, your message, and (for payment questions) the payment date and invoice number. Kept for up to 1 year after we receive them, then deleted automatically.
• Billing details: your state (used as the place of supply for GST) and, if you choose to give it, a billing address (for example, your clinic's name and address), shown on your invoices.
• Feedback: your answer to the artifact question after each upload, any comments you add, and, if you choose to tell us, the sensor or X-ray system you used.
• Technical measurements of each uploaded image: numbers such as its size, file format, brightness, contrast, graininess, and how long processing took. These are calculated automatically when you upload and contain no image content — the image itself cannot be recreated from them. They are kept after the image is deleted.
• Your choice about receiving updates and offers (optional), and when you last changed it.

2. Why we collect it

• To provide the core service: processing and enhancing your uploaded X-ray images.
• To let you view and download your results, in the app, for as long as your storage tier allows. We do not email images or results.
• To manage your account, credits, purchases, and invoices.
• To send account emails only: verifying your email address, account recovery (your username and a password-reset link, only when you ask for them), and confirming an account-deletion request.
• To review images you flag as possibly misleading, for quality assurance and regulatory purposes. We do not use your images to train machine learning models.
• To monitor and improve image-processing quality using the technical measurements and feedback described above (for example, finding out which kinds of images give weaker results). This uses the numbers only; no one views your images for this purpose.
• To understand how the service is used (for example, numbers of active users and uploads, and where users are based by country and state of registration), in aggregate reports visible only to us.
• To send you occasional updates and offers, only if you have opted in. You can withdraw at any time from your Account page, and doing so does not affect messages about your account or security.

3. How long we keep it

Your images. Each uploaded image and its processed version are stored encrypted, and kept for a period set by your storage tier at the moment of upload. Your tier depends on your average daily spend over the last 30 days:

Average daily spend = total paid today and in the previous 30 days (India time) ÷ 30 — so a monthly subscription counts for its whole month. Your tier is checked at the moment of each upload and locked onto that image: spending more later doesn't extend images already stored, and a plan ending doesn't shorten them.

While an image is stored, you can view and download it from My Images. When its period ends, it is permanently deleted automatically (normally within about an hour). On the Free tier, images are deleted shortly after your first download, or after 24 hours if never downloaded. Images uploaded before 23 September 2026 are kept for up to 30 days. We may delete images sooner than stated if required for security or legal reasons.

Flagged images (exception). If you answer "Yes" to the question asking whether a processed image showed artifacts that could lead to misdiagnosis, we keep one side-by-side copy (original and processed), encrypted, together with your feedback, indefinitely for quality assurance and regulatory review. This copy is not deleted with your storage tier, and is kept even if you delete your account (it is then no longer linked to your name, email, or username).

Account and billing records. Your account information, purchase and invoice history, feedback, and access records are kept for as long as your account exists, or as required for legal/tax record-keeping. You may delete your account at any time from your Account page. This is a two-step process: you enter your password, then confirm using a link sent to your registered email address, to prevent accidental or unauthorized deletion.

4. Who we share it with

We do not sell or share your personal data or uploaded images with third parties for their own marketing or commercial purposes. We do share limited data with the following categories of vendors, only as necessary to operate the service:

• Cloud storage providers (e.g. Cloudflare R2), to store your uploaded and processed images securely.
• Payment processors (e.g. Razorpay), to process paid plan purchases. We do not store your full payment card or banking details ourselves.
• An email delivery provider, to send account emails (email verification, account recovery, and account-deletion confirmation) to your email address. No images or results are sent by email.
• Indian regulatory or government bodies, where required by law.

3a. Free trial without an account

If you try RadEnhance without registering, we process your image the same way, keep the original and enhanced image encrypted for up to one hour so you can view and download them, and then delete them automatically. We keep only technical measurements of the image (numbers such as size, brightness and graininess — no image content) and your answer to the artifact question, with no name, email or account attached. To limit the trial to one free image per day, we store a one-way scrambled code derived from your internet address (it cannot be turned back into the address) and a small cookie in your browser; the code is erased within 2 days. We do not use trial images for any other purpose.

4a. Backups and discontinuation

We keep encrypted backups of our database (not your images) for up to 30 days, so the Service can be restored after a technical failure; they are stored with our storage provider and deleted automatically.

If we discontinue RadEnhance, we will tell you at least 30 days in advance by email and on the site. Until the Service ends you can download your images and export your data. After it ends, we delete your images and personal data, except records we must keep by law (such as invoices and payment records, for the period tax law requires) and the flagged-image copies described above, which are kept for regulatory purposes. Backups expire within 30 days after that.

5. Your rights

Under applicable Indian data protection law, you may request access to, correction of, or deletion of your personal data held by us, subject to our legal and operational retention requirements. You can export your data and delete your account yourself from your Account page, or contact us at dzealai@gmail.com.

6. Security

We use industry-standard measures, including password hashing, encrypted connections (HTTPS), and encryption of stored images, to protect your account and data. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

7. Children's privacy

RadEnhance is intended for use by dental/medical professionals and is not directed at children. We do not knowingly collect data from individuals under 18.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

8a. Grievance Officer

As required under the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address concerns regarding your personal data.

Name: Dr Lavkesh Bansal
Email: dzealai@gmail.com
Address: 5, Sahakar Nagar Market, Wadala-W, Mumbai-400031

You may also exercise your rights to access or delete your data directly from your Account page.

9. Contact

For any privacy-related questions or requests, contact us at dzealai@gmail.com.

This Privacy Policy should be read together with our Terms & Conditions and Disclaimer.